Frequently Asked Questions
Everything you need to know about your next travel adventure.
How long does shipping take within the UK?
Standard UK shipping typically takes 2-4 business days. We also offer an express delivery option which arrives within 1-2 business days if ordered before 2 PM.
What is your return policy for travel pillows?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Can I machine wash my Trtl Pillow?
Yes, the fabric sleeve is machine washable. Simply remove the internal support structure and wash the fleece at a low temperature (30°C) to keep it fresh for your next trip.
Do you offer international shipping from the UK store?
Yes, we ship to most European countries. Delivery times vary by location, but most international orders arrive within 5-10 business days.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I know if the Trtl Pillow will fit me?
Our pillows are designed to be 'one size fits most.' The internal support is flexible, and the scarf-like wrap allows you to adjust the tightness to suit your neck height and comfort preference.